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How we are doing

We have a suite of key performance indicators (KPIs) used to measure and understand how our services are performing.

They help us understand the overall ‘health’ of the organisation and which services are performing well or need attention.

Our Executive team and Board of Trustees have strategic oversight of KPIs and performance and we compare our performance with similar organisations to look for opportunities to improve.

How are we doing?

We produce an annual report and financial statement each year and you can download and read our latest report below.

We also publish a Housing and Neighbourhood Services Customer Annual report and an annual Gender Pay Gap Report which you can download and read below.

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Read our latest news. For media enquiries, please call our Communications team on 0300 333 6540.

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