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0300 333 6540
  • Home
  • Your Home
    • Report a repair
    • Home and building safety
    • Planned programmes
    • Quality of your home
    • Damp and mould
    • Equipment and adaptations
    • Residential blocks and schemes
    • Home changes and design guides
    • Apply to make an alteration to your home
    • Bournville Design Guide Street Checker
    • BVT Property Portal
    • Rented homes
    • FAQs renting a home
    • Independent living and extra care
    • Shared ownership and leasehold
  • Your Neighbourhood
    • Neighbourhood co-ordinators
    • Estates and stewardship
    • Schemes of management
    • Get involved
    • Stay informed
    • Partner with us
    • Community centres and places
    • Shenley Out of School Club
    • Selly Manor Museum
    • Bournville Heritage Open Day 2026
    • Heritage activities and projects
    • The Beeches
  • Help and Support
    • Make a payment
    • Make a complaint or compliment
    • Update your details (freeholders)
    • My BVT tenant portal
    • Our customer service offer
    • ASB support
    • ASB Advice Tool
    • Money matters service
    • FAQs money matters
    • Your tenancy
    • Ending your tenancy
    • Hate crime
    • Domestic abuse
    • Safeguarding
    • Fraud and scams
  • About
    • What we do and why
    • Bournville’s story
    • Foundation of BVT
    • Library and archives
    • Executive team
    • Governance and structure
    • How are we performing
    • Commercial and agricultural services
  • Careers
    • Current vacancies
    • Working for us
    • Application guidance
  • News and Events
  • Contact
  • Selly Manor
  • Lightmoor
  • Lawley

  • About us
  • Performance

How are we performing

Created July 3, 2024
We use a set of key performance indicators (KPIs) to monitor how well our services are working. These measures help us…
Posted in: About us, Performance
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Head Office
350 Bournville Lane, Bournville,
Birmingham B30 1QY

Tel. 0300 333 6540
Email. enquiries@bvt.org.uk

Registered Charity No: 219260
Registered Housing Association No: L0702

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