In summer 2022, we invited residents across the neighbourhoods we manage in Birmingham and Telford to take part in a review of our estates and stewardship service.
We invited you to share your views on the service by completing a survey (online or by paper) or by coming along to a pop-up event to speak to us in person.
The consultation was split into the following areas:
- Birmingham inside Scheme of Management (SOM)
- Birmingham outside Scheme of Management (OSOM)
- Wider areas of Telford
Anyone aged 16 or over was encouraged to take part in the consultation so we could understand residents’ needs now and in the future.
|Area||Number of letters sent||Number of responses||Response rate||Number of pop ups||Numbers attended||Total|
|Wider Telford areas||243||25||10%||2||30||55|
|Metric||Birmingham SOM||Birmingham OSOM||Lawley||Lightmoor||Wider Telford areas|
|Neighbourhood as a place to live||% satisfied||88%||89%||49%||53%||n/a|
|Free of litter / graffiti||% agree||68%||62%||50%||74%||56%|
|General maintenance service||% satisfied||66%||61%||22%||51%||48%|
|Landscaping service||% satisfied||67%||60%||23%||59%||36%|
|Value for money of estates services||% agree||52%||44%||11%||24%||43%|
|Info provided about estates services and how much they cost||% satisfied||48%||41%||21%||33%||53%|
|BVT staff seen locally||% agree||30%||32%||10%||22%||21%|
|Estate inspections||% aware||32%||45%||47%||61%||52%|
 Not asked on ESR consultation; figure shown is from latest Lawley developers survey.