In summer 2022, we invited residents across the neighbourhoods we manage in Birmingham and Telford to take part in a review of our estates and stewardship service.
We invited you to share your views on the service by completing a survey (online or by paper) or by coming along to a pop-up event to speak to us in person.
The consultation was split into the following areas:
- Birmingham inside Scheme of Management (SOM)
- Birmingham outside Scheme of Management (OSOM)
- Lawley
- Lightmoor
- Wider areas of Telford
Anyone aged 16 or over was encouraged to take part in the consultation so we could understand residents’ needs now and in the future.
Consultation response
| Area | Number of letters sent | Number of responses | Response rate | Number of pop ups | Numbers attended | Total |
| Birmingham SOM | 6,189 | 328 | 5% | 10 | 101 | 439 |
| Birmingham OSOM | 1,174 | 88 | 7% | 4 | 49 | 137 |
| Lawley | 2,419 | 118 | 5% | 11 | 17 | 135 |
| Lightmoor | 773 | 49 | 6% | 4 | 0 | 49 |
| Wider Telford areas | 243 | 25 | 10% | 2 | 30 | 55 |
| Total | 10,798 | 608 | 5.6% | 31 | 197 | 805 |
Consultation findings
| Metric | Birmingham SOM | Birmingham OSOM | Lawley | Lightmoor | Wider Telford areas | |
| Neighbourhood as a place to live | % satisfied | 88% | 89% | 49%[1] | 53% | n/a |
| Free of litter / graffiti | % agree | 68% | 62% | 50% | 74% | 56% |
| Safe | % agree | 54% | 49% | 41% | 45% | 44% |
| General maintenance service | % satisfied | 66% | 61% | 22% | 51% | 48% |
| Landscaping service | % satisfied | 67% | 60% | 23% | 59% | 36% |
| Value for money of estates services | % agree | 52% | 44% | 11% | 24% | 43% |
| Info provided about estates services and how much they cost | % satisfied | 48% | 41% | 21% | 33% | 53% |
| BVT staff seen locally | % agree | 30% | 32% | 10% | 22% | 21% |
| Estate inspections | % aware | 32% | 45% | 47% | 61% | 52% |
[1] Not asked on ESR consultation; figure shown is from latest Lawley developers survey.