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Winter weather can cause all sorts of problems in your home.

Did you know that during the very cold spell this year, we received over 160 reports of boiler breakdowns in just 48 hours?

To help you to prepare for the problems that cold weather can bring, we have put together some helpful tips to follow if your central heating or hot water isn’t working as it should.

For advice on frozen pipes, please go to the frozen pipes page of this website and for information on heating, please go to the heating in the winter page of the website.

If you need to report a repair, please go to our Report a Repair section.

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0300 333 6540

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