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Make a complaint or compliment

We recognise there may be times when our services fall short of the standards we set.

If you’re unhappy with the service you’ve received, you can make a complaint by completing our online form, calling us on 0300 333 6540 or emailing feedback@bvt.org.uk

All complaints must go through various stages. You can read about this and the standard of service you can expect from us by downloading our complaints service standard below.

Most queries you may have about our complaints process can be found in our service standard, but to read our detailed complaints policy, please download it below.

Make a Compliment or Complaint

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  • Fair Processing Notice

    The personal details that you provide in this form will be used to administer your enquiry. To read our Fair Processing Notice, please visit the Fair Processing Notice page of this website – a link to which can be found in the footer.
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The Housing Ombudsman Complaint Handling Code became statutory on 1st April 2024, meaning by law we must follow its requirements. The Code aims to achieve best practice in how complaints are handled and provide a better service to residents. You can read our self-assessment against the Code and the results below.

To find out more about the complaints we have received in the last year, and what action we have taken in response to them, please download and read our annual complaints report below.

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