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Here at BVT, we always go that extra mile to ensure that we offer the best service possible. Although we constantly look at ways that we can improve on service, it’s always good to get a little bit of recognition, whether it’s from our customers or from within our industry.

Just before Christmas, we made a submission to enter the National Housing Maintenance Forum’s (NHMF) award for “Best Client” and we are delighted to announce that we have been shortlisted for this industry recognised accolade.

As part of our submission, we have had to demonstrate our ability to meet the needs of our residents in the provision of maintenance services.

Although we are a relatively small organisation, size does not need to be a barrier to the way in which we deliver our repair and maintenance services. We put this down to the way in which we listen to the needs of our customers and continually look at ways to innovate and improve on our processes.

Within our submission, we were able to demonstrate our approach to innovation and customer involvement. The ground breaking ‘eco home’ was a prime example of how, by sharing research and project outcomes, we have been able to help other organisations benefit from our innovations and findings.

Commenting on the good news about being shortlisted, Peter Roach, Chief Executive of the Trust said: “Our Maintenance Team do a fantastic job in making sure that we engage effectively with our Tenants, shaping the delivery of our Maintenance Services to meet people’s needs.   Their work in many areas of maintenance is often pioneering.”

The Trust faces some stiff competition from Harvest Housing and Plus Dane Group but Peter is hopeful that the Trust will walk away with this coveted award.” I am delighted that the National Housing Maintenance Forum have chosen to shortlist the Trust for an Award in this area and I am hopeful that the Team will go on to scoop the Award itself.  That would be a just reward for their efforts”, said Peter.

The NHMF Awards take place on the 25th of January at the Holiday Inn, Stratford.

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