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BVT and BPS nominated for yet more awards for excellence

National Housing Maintenance Forum short lists BVT and BPS for 3 awards.

After walking away with the CITB’s Apprenticeship Employer of the Year award, BPS has been nominated for yet another coveted award, this time from the National Housing Maintenance Forum.

The NHMF awards recognise organisations that go the extra mile in terms of performance, customer service and innovation.

The award submissions acknowledge BVT’s and BPS’s approach to repairs and maintenance. Whilst many housing associations have opted to use third party contractors, BPS has remained true to its heritage. As one of the first social landlords to operate as a Direct Labour Organisation (DLO),nationally recognised for its value for money service it continues to innovate today.

With customer service a primary factor in BSP’s success, they have invested time and energy in building effective partnerships with their customers. A newly formed Resident Maintenance Panel has provided residents with a forum to inform decisions that impact on customers across Bournville and Shropshire.

Commenting on being shortlisted, Steve Rose, BPS’s Head of Contracting Services said; “It’s been an amazing year and we are delighted that we have yet another nomination. As many organisations choose to outsource, we continue with our commitment to delivering our repair and maintenance service forms a vital part of our long term vision.”

As an organisation with a commitment to the environment and sustainability, this year’s award submission also recognises the part BPS has to play in improving resource efficiency whilst driving downs costs. Not only have they implemented eco measures within its yard including rain water harvesting, inspectors and surveyors have access to an electric pool car whilst the DLO operatives drive dual fuel vans.

Providing a 24/7 operational requires dedication and the professionalism of a dedicated team of repair and maintenance specialists. The Trust has, for many years endorsed Apprenticeships, providing opportunities for local young people year on year. “Recruiting and training young people is vital for our business and help us to build on skills and retain talent,” said Steve Rose.

With 99% of customers rating contact and standards of workmanship as excellent, BPS has worked hard to enhance the service it offers to residents and tenants alike. Innovation has played its part including the introduction of Opti Time mobile working which has significantly improved the flow of repair and maintenance throughout the business.

The NHMF awards are set to take place in January. Let’s hope it’s another award for both teams.

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