We have recently made some changes to our website in response to feedback from customers.

Customers told us that they wanted to be able to find things more easily and that the information needed to be more accessible.

In response (and using data on how customers use our website), we’ve simplified the navigation and reduced the amount of information on the site – keeping the things that are used the most and are most important to customers.

As a result, some things have moved around. You can now find…

• Copies of design guides for Bournville, Lawley and Lightmoor, the application form to apply to make an alteration to your home, BVT property portal and information about the Bournville Scheme of Management (including a copy of the Bournville Scheme of Management) here – https://www.bvt.org.uk/your-home/making-changes-to-your-home/
• A NEW form to report estate issues (and information on our estates and stewardship service) here – https://www.bvt.org.uk/your-neighbourhood/managing-your-neighbourhood/estates-and-stewardship/
• Report a repair information and online reporting form here – https://www.bvt.org.uk/your-home/reporting-a-repair/
• Payment information and online payment form here – https://www.bvt.org.uk/help-and-support/make-a-payment/
• Anti-social behaviour information and online reporting form here – https://www.bvt.org.uk/help-and-support/anti-social-behaviour/

We will also shortly be refreshing the ‘look’ of the website to make it more accessible for all customers.