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We are currently working with Acuity, an independent market research agency, to carry out a customer satisfaction survey.

The survey is a sample of Bournville Village Trust residents and some of you may have already received it in the post.

Your responses will really help us understand what we are doing well and not so well at the moment so we can shape what and how we do things in the future.

If you would prefer to complete the survey online, there is a link in the letter to do this.

We will share the results of the survey with you later this year.

If you have any questions about the survey, please contact our Customer Services team on 0300 333 6540 or the Acuity helpline number 01273 287114.

Thank you in advance to everyone who takes part.

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0300 333 6540

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