We know just how important a safe, secure and comfortable home is. That’s why hearing your feedback on the services that impact you and your home and taking action in response is so important to us.

This year, we’ve teamed up with an engagement and involvement specialist to learn more about what great engagement could look like and how you can get involved in shaping how we deliver our services.

Here are some of the things we’re doing, or aiming to do, in 2025:

• Involve you in new ideas and solving problems that impact you and where you live.
• Form a scrutiny group to look carefully at our performance and make recommendations.
• Workshops, forums and activities that focus on specific issues, like repairs, complaints or improving services.

What’s in it for you?

• New skills and experiences, which look great on a CV.
• Meet new people and boost your confidence.
• Get a great insight into our range of services and how they work.
• Make a difference to the services you and your neighbours get from BVT.

We have a range of ways you can engage with us and get involved, and we’re looking to create even more opportunities.

If you’d like to have your say on this and get involved, please get in touch. You can email communityadmin@bvt.org.uk, call 0300 333 6540 (option 2) or visit any BVT office.

You can also share your views on resident engagement in a short survey at https://www.surveymonkey.com/r/residtinvolvement