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Help us improve our services – tenant and shared owner satisfaction survey

In March 2022 we launched a new way for you to feedback on how satisfied you are with us and our services.

We now send surveys out to a randomly selected sample of tenants and shared owners via email or post four times a year, and the next batch of letters and emails will be arriving this week (29th September) and next week.

The survey asks for your comments on the service you receive from us and specific services such as repairs, what you think of your home, and how we deal with complaints and anti-social behaviour.

As a thank-you for taking part, we donate 50p to a local charity of your choice for every completed survey.

Whether or not you have any issues with us as your landlord, we need to hear from you.

So far this year, 81% of tenants rated themselves satisfied with the overall service we provide, whilst also giving us important feedback to help shape our window and door replacement programme, our repairs service, and how we deal with customer enquiries.

Responses will be treated anonymously, unless you give your permission otherwise, and we’ll share the results on this website and our Facebook page.

If you would like more information about the survey or have a query about it, please call us on 0121 667 1096 or email surveys@bvt.org.uk.

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