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Lorraine gives the low down on getting involved

Looking to boost your skills or learn new ones? Getting involved with BVT is a great way to do this and can also help make a difference to fellow BVT residents.

Lorraine Lawson, resident and Chair of BVT’s Scrutiny Panel, explains the kind of work involved in joining the Panel and its impact on services provided to you.

“My resident involvement with BVT’s Scrutiny Panel began in July 2017 at a time when the country was still reeling from the shock of Grenfell.

“BVT responded well through communication to all residents in blocks of flats, while the Scrutiny Panel undertook a spot-check fire safety review.

“I quickly learnt that the role of scrutiny is an important one as it provides a necessary challenge to BVT’s services in line with the Regulator of Social Housing’s (RSH) consumer standards.

“Our panel is a good mix of owner-occupiers and tenants, and we work together to help shape and improve services provided by BVT for the benefit of all.

“Having listened to customer feedback and sensing it was an important local and national issue, in November 2017 we decided to undertake an in-depth review of BVT’s local shops.

“As a result of our findings, we made a number of recommendations to BVT in a comprehensive report. The full report, and management response, can be viewed on the Scrutiny Panel page of this website.”

To find out more about getting involved in the work of BVT, please go to our Get Involved with BVT page.

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