A new report that offers you a clear and accessible overview of how we’re performing is now available to view on our website.

You can read the customer performance report on our how are we performing page.

Ashleigh Perrigo, Head of Business Improvement at Bournville Village Trust, said: “We’re committed to being open and accountable, and this new report explains how we’re performing, where we’re meeting expectations, and where there’s room to do better.”

The report will be available quarterly and will include insights into areas like repairs, building safety and customer satisfaction.

If you know a Bournville Village Trust customer who doesn’t have access to the internet, or a friend or family member who can help them, we can send a printed copy of the report in the post. To request this, please call us on 0300 333 6540.