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Following the latest information from the government, we will be making some changes to our services.

These changes are to protect both you as a BVT customer and our staff and to ensure we can continue to provide our most essential services.

Changes include:

  • Asking you to consider the following before calling us to help support our customer services team, who are understandably more busy than usual; Can you report anti-social behaviour, a non-emergency repair, make a payment or contact us on our website instead? Do you really need to contact us now or can your enquiry wait until a later time?
  • We will be providing an emergency repairs service from 23rd March for at least the next two weeks. You can understand more about what this means on our Repairs Service and Coronavirus page. We will also continue to deliver compliance works, for example gas servicing and fire safety inspections, and repair empty homes so that we are still helping people in urgent need of a permanent home.
  • Asking you to tell us if you are self-isolating or exhibiting symptoms of the coronavirus when you book a repair with us. Before we visit your home to carry out a repair, an operative will also call you to ask these questions. If you are self-isolating we may still be able to attend, but we will ask you or anyone else in your home to keep away from the room or area we are working in (at least 2 meters) whilst the repair is being carried out.
  • Asking tenants who wish to end their tenancy during this time to consider the government’s guidance which is that ‘renters should, where possible, delay moving to a new house while measures are in place to fight coronavirus’. As of 27th March, we will also not be advertising new empty properties for at least the next three weeks.
  • Closing our offices (350 Bournville Lane and Cherry Tree House) and Five Gates depot from 23rd March until further notice to external visitors to protect you, our staff and to follow the government’s advice on social distancing. If you need to make payment, report a repair or report anti-social behaviour, you can do this all on our website.
  • Closing the following play areas that we manage in Birmingham and Telford in line with government guidance; the multi-use games area (MUGA) on Green Meadow Rd, Shenley play area, on Green Meadow Road and all play areas in Lightmoor.
  • Concentrating on key environmental maintenance such as litter, emptying bins, health and safety inspections and responding to any/all fly tipping to keep our communities in Birmingham and Shropshire clean and safe. We will temporarily suspend other landscaping services, such as grass cutting, shrub bed maintenance, etc from 1st April and review the service every three weeks.
  • Where possible we will continue to process applications for alterations to homes remotely to ensure we are following the government’s guidance on social distancing and protecting you and our staff. If your application absolutely requires a site visit, there will be a delay in processing it until we are able to resume our usual service.
  • Cancelling non-essential face-to-face meetings with you and looking at different ways of holding these meetings. For example, we may call you instead of visiting you at home.
  • Our nursing homes, Sellywood House and Redditch Road, and Bournville House in Telford are closed to all but absolute essential visitors to protect some of our most vulnerable residents. Our museum, Selly Manor, is also closed in response to falling visitor numbers and cancelled school trips as is the Oak Tree Community Centre in Lightmoor, Telford.

As you will appreciate the situation is changing very quickly and we understand that you may have a lot of questions. We will update this page as regularly as possible. 

For information about support services and help with essential supplies, foodbanks and more, please go to our Community Service and Coronavirus page

For information from the NHS about the coronavirus, please go to www.nhs.uk/conditions/coronavirus-covid-19/

(last updated 3rd April 2020)

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