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0300 333 6540
  • Home
  • Your Home
    • Report a repair
    • Home and building safety
    • Planned programmes
    • Quality of your home
    • Damp and mould
    • Equipment and adaptations
    • Residential blocks and schemes
    • Home changes and design guides
    • Apply to make an alteration to your home
    • Bournville Design Guide Street Checker
    • BVT Property Portal
    • Rented homes
    • FAQs renting a home
    • Independent living and extra care
    • Shared ownership and leasehold
  • Your Neighbourhood
    • Neighbourhood co-ordinators
    • Estates and stewardship
    • Schemes of management
    • Get involved
    • Stay informed
    • Partner with us
    • Community centres and places
    • Shenley Out of School Club
    • Selly Manor Museum
    • Bournville Heritage Open Day 2026
    • Heritage activities and projects
    • The Beeches
  • Help and Support
    • Make a payment
    • Make a complaint or compliment
    • Update your details (freeholders)
    • My BVT tenant portal
    • Our customer service offer
    • ASB support
    • ASB Advice Tool
    • Money matters service
    • FAQs money matters
    • Your tenancy
    • Ending your tenancy
    • Hate crime
    • Domestic abuse
    • Safeguarding
    • Fraud and scams
  • About
    • What we do and why
    • Bournville’s story
    • Foundation of BVT
    • Library and archives
    • Executive team
    • Governance and structure
    • How are we performing
    • Commercial and agricultural services
  • Careers
    • Current vacancies
    • Working for us
    • Application guidance
  • News and Events
  • Contact
  • Selly Manor
  • Lightmoor
  • Lawley

Tag: customer service

Bournville Village Trust has partnered with South & City College Birmingham to give its customers, and members of the wider community,…

Register today for free training courses

Created July 31, 2025
Bournville Village Trust has partnered with South & City College Birmingham to give its customers, and members of the wider community,…
Posted in: News, News & Events

Our customer service offer

Created April 11, 2025
We want to make sure every interaction you have with us is a positive one. We also want to respond to…
Posted in: customer service, Help and Support

You said, we did – improvements to phone line services

Created January 12, 2024
Following feedback from customers, we are making changes to the services you can access when you phone us. From 15th January,…
Posted in: News, News & Events

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Head Office
350 Bournville Lane, Bournville,
Birmingham B30 1QY

Tel. 0300 333 6540
Email. enquiries@bvt.org.uk

Registered Charity No: 219260
Registered Housing Association No: L0702

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© 2026 Bournville Village Trust