By phone

Call 0300 333 6540 from 8.30am–5pm, Monday– Friday.

We offer an out of hour service outside our normal operating hours. You can read about the standard of service you can expect from us in our out of hours service standard

If your call isn’t an emergency repair, you may want to contact us during our quieter times – Monday-Friday 10am-12pm and 2.30pm-5pm. Our Contact Centre is closed weekends, bank holidays and 8.30am-11am on the first Wednesday of each month. For emergencies during these times, please continue to call 0300 333 6540 for our out of hours service.

By email

enquiries@bvt.org.uk for all enquiries

repairs@bvt.org.uk for repairs

feedback@bvt.org.uk for complaints and compliments

Inboxes are monitored 8.30am-5pm, Monday-Friday. You will get an automatic response acknowledging your email and we will contact you within five working days of receiving your email to provide an update on the progress and outline next steps. If it’s going to take a little longer, we will let you know and keep you informed.

By letter

You can send a letter or any other correspondence to our office addresses:

We will contact you within five working days of receiving your letter.  Please always report repairs or urgent enquiries online, by email or telephone to avoid delays.

In person

You can visit us at: