As we move into autumn, we often see reports of damp, mould and condensation start to rise.

If you’re a Bournville Village Trust tenant and are experiencing issues in your home, it’s important to tell us. You can do this by calling us on 0300 333 6540 or via our report a repair page.

Here’s what you can expect from us as a Bournville Village Trust tenant when you report damp, mould or condensation.

• We’ll arrange for an inspection to be carried out within 14 calendar days of your initial report. We’ll share our findings with you, including details of any hazards, next steps and timescales.
• To put things right, we’ll complete all necessary repairs within 24 hours, where damp and mould is impacting your ability to breathe, and within seven days if a medical professional has advised the issue poses a risk to your health.
• If the issue doesn’t pose a health risk, we’ll still make sure it’s resolved in a reasonable and timely way.
• Even if there’s no structural damp and your heating and ventilation are working well, we understand condensation and mould can still be a problem. We’ll support you with practical tips and guidance to help reduce the causes in your home.

To understand more about our damp, mould and condensation service, and read about the standard of service you can expect from us, go to our damp and mould page.