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Customer Liaison Officer

VACANCY: Customer Liaison Officer

Salary: From £31,483.25 – £34,192.72 depending on experience

Location: 350 Bournville Lane, Birmingham, West Midlands (Hybrid Working)

Do you have great customer service and communication skills? This is a great new opportunity for someone who is passionate about people and making a difference to customer experience.

We are looking for a Customer Liaison Officer to join our Assets directorate to promote the continuous improvement of our customers journey to the highest level and innovate the way that we improve our customer focussed services.

We are a charitable trust with a diverse portfolio of stock and services. The role of Customer Liaison Officer would be perfect for someone who is looking to take the next step in their career within a fast paced and evolving Asset Management team.

We aspire to having a diverse and inclusive workforce. To help achieve this, we offer job opportunities that are agile and centred on personal and professional development in an environment where well-being and work-life balance is a key part of our culture.

Job Profile

As BVT’ Customer Liaison Officer you will become the lead in promoting a customer focused services and advising customers of our Asset Management service delivery across a diverse stock portfolio. You will be engaging with internal and external customers and will have the opportunity to influence customer process’ to ensure continuous improvement of our service. BVT are passionate about promoting personal development and will tailor a plan to enable you to thrive as a Customer Liaison Officer.

In this role you will create successful partnerships and collaborative working relationships with a variety of stakeholders. As a key member of the Assets Team, you will be responsible for promoting customer focussed activities to a high standard in a unique property portfolio.

Candidate Profile

You will be values driven and focused on delivering great services for BVT’s Assets Team:

  • Experience of working within a resident/customer focussed service.
  • Experience of delivering similar Customer Liaison and/or Administration services to this role.
  • Experience of using Microsoft Office packages
  • Strong planning and organisational skills, with excellent attention to detail.
  • Excellent written and verbal communication skills
  • Ability to facilitate meetings and discussions with customer panels.
  • Ability to analyse and use data effectively to drive improvement in customer service and performance.
  • Ability to work calmly under pressure and deal with multiple priorities simultaneously.
  • Ability to work collaboratively with a range of different stakeholders (internal and external)


At BVT we offer a comprehensive reward and benefits package to assist and support employees with everyday healthcare costs, savings towards leisure activities and planning for retirement.

These include:

  • Basic 32 days holiday (29 days basic, 3 days at Christmas) plus 8 statutory days.
  • Flexible Working.
  • A competitive employer contributed pension scheme of 10%
  • Healthcare scheme which is free to all employees offering cashback towards optical, dental, therapy treatments, consultations and scans together with counselling sessions and a 24-hour helpline
  • Savings on leisure activities with Trust Treats, offering discounted products and services both online and on the high street. You can make savings on your everyday shopping, holidays and insurance.
  • Enhanced maternity, paternity, adoption and shared parental leave.
  • Extensive support towards learning and development ensuring that all staff are offered opportunities to develop their skills and careers.
  • Life assurance 4x annual salary.

Meet BVT – who we are and what do we do?

Creating and sustaining communities where people can thrive is our mission and is based on the principles and legacy of our founder, George Cadbury.  We are inspired by his legacy, but not afraid to be bold and innovative to meet the needs of people today and in the future. We provide a diverse and comprehensive range of services to communities in Birmingham and Telford. We own and manage some 4,000 properties, and have significant estate management, commercial and agricultural portfolios.

To understand more about our work, including our aims of place-shaping, community building, championing people and providing great homes, you can read our Corporate Plan 2023-32 at https://www.bvt.org.uk/publications/corporate-plan-summary-2023-32/

Visit:  https://www.bvt.org.uk/ for more information on how to apply

If you require reasonable adjustments and/or support in completing our application process, please contact the HR team by calling on 01216671148 or email hr@bvt.org.uk.  If you are having issues with the website and accessing the application form, please also use the same contact details.

Closing date: 28th May 2024

Interview dates: Week commencing 3rd June 2024

Strictly no agencies.



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