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Lettings & Customer Support Manager

Salary £43,596 - £47,275 - full time - permanent

Creating and sustaining communities where people can thrive isn’t a pipedream, at Bournville Village Trust (BVT) it is our mission.

At BVT, we look for talented people from a wide range of backgrounds who are adaptable in an ever-changing environment and just as passionate about achieving our mission as we are.

Our values of partnership, fairness, quality, integrity and innovation guide everything that we do and we aspire to have a diverse and inclusive organisation.

Career opportunities at BVT are designed to be agile and centred on personal and professional development, whilst creating an environment where wellbeing and work-life balance is a key part of our culture.

We are reviewing how we deliver our housing services and have created 3 exciting new service manager roles.  One of these new roles is Lettings & Customer Support Manager (covering team and homes in Birmingham and Telford).  If you find our values as inspiring as we do and would like to play your part in achieving our mission, we would love to hear from you.

Job Profile

We are recruiting for 3 exciting new roles within the Housing & Customer Services Management Team: Housing Services Manager, Income Services Manager and Lettings & Customer Support Manager.

As the Lettings & Customer Support Manager you will play an integral part in achieving our mission of creating and sustaining communities where people can thrive.

The role will involve:

  • Leading, managing and developing a team responsible for our Lettings & Customer Support function.
  • Customer support currently includes our team of Financial Inclusion Officers, but part of this role will be to look at how we can broaden and develop the support that we provide to our residents to help them sustain their tenancies.
  • Identifying innovative opportunities to develop our services and improve customer experience.
  • Reviewing policies, procedures and processes.
  • Effectively managing and improving our performance in letting our homes.
  • Developing effective relationships with internal colleagues and partners/agencies.
  • Being a key member of the Housing & Customer Services Management Team and working together to collaboratively review and develop our services.

 Candidate Profile

 We look for talented people from a wide range of backgrounds who are just as passionate about our values of partnership, fairness, quality, integrity and innovation as we are.

As our Lettings & Customer Support Manager you will bring the following key skills to the role:

  • A focus on customers and a commitment to delivering quality services.
  • Strong leadership and management skills – the ability to coach and develop your team and bring people with you during times of change.
  • Strong interpersonal skills with the ability to develop effective relationships and work collaboratively.
  • Experience of managing and improving performance and customer satisfaction.
  • Ability to manage and prioritise a varied and complex workload.
  • Experience of working in housing/lettings or a related field.
  • Ability to come up with new ideas about how we can improve our services and help our residents to successfully sustain their tenancies.

To understand more about our work, including our aims of place-shaping, community building, championing people and providing great homes, you can read our Corporate Plan 2020-29 at https://www.bvt.org.uk/publications/corporate-plan-summary-2020-29/

Please ensure that you have read through all of the additional information on the right of this screen prior to completing the application form and person specification form. Do not attach any documents other than your completed person specification form as your application will not be considered. 

For more details about this role please view the documents to the right of this page and to apply click on the “apply for this role” button.

Closing date: Monday 20th September at 9.00am

Interview dates:  Stage 1 – 30 September – 4th October 2021.

Stage 2 – 11th & 12th October 2021.

 

Strictly no CV’s no agencies.

 

 

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