Our websites

‘Your BVT’ provides useful information and tools for residents to use to manage their tenancy with us

Here you can make a payment, report a repair or anti-social behaviour and manage your information. There is also advice on managing your tenancy, including your responsibilities as a tenant and ours as your housing association.

  • Make a Payment

    Here you can find information about the different ways that you can make a rent, service charge or management charge payment…

    Read More > >

  • Report a Repair

    Here you can find information on how we categorise repairs and if you’re a tenant, you can report a repair to…

    Read More > >

  • Report Anti-Social Behaviour

    Here you can watch a film explaining what anti-social behaviour is and isn’t and use our anti-social behaviour Advice Tool for guidance…

    Read More > >

  • Manage Your Information

    You can use SeeMyData to get secure access to your information, such as rent statements, charges, and repair history. You can also update information such as…

    Read More > >

  • Manage Your Tenancy

    Here you can find information on how to successfully manage your housing tenancy with us, including your responsibilities as a tenant…

    Read More > >

  • Manage Your Money

    Here you can find information on the changes to benefits, including information on the Benefit Cap, Bedroom Tax and Universal Credit.…

    Read More > >

  • Manage Your Digital Skills

    Need help to get online? Here you can find information about accessing support to help you, or someone you know, get…

    Read More > >

  • Give Us Your Feedback

    You can find information here about how to leave a compliment or make a complaint. You can also complete a Customer…

    Read More > >