Your BVT

‘Your BVT’ provides useful information and tools for residents to use to manage their tenancy with us

Here you can make a payment, report a repair or anti-social behaviour and manage your information. There is also advice on managing your tenancy, including your responsibilities as a tenant and ours as your housing association.

Make a Payment

Here you can find information about the different ways that you can make a rent, service charge or management charge payment…

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Report a Repair

Our routine repairs service has re-started again after it was temporarily paused in January in response to rising rates of Covid…

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Report Anti-Social Behaviour

To protect you as a BVT customer and our staff and to ensure we can continue to provide our most essential…

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Manage Your Information

Here you can find information about SeeMyData, a secure self-service portal for BVT tenants, sign-up to use it and log-into your…

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Manage Your Tenancy

Here you can find information on how to successfully manage your housing tenancy with us, including your responsibilities as a tenant…

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Manage Your Money

Here you can find information on the changes to benefits, including information on the Benefit Cap, Bedroom Tax and Universal Credit.…

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Manage Your Digital Skills

Need help to get online? Here you can find information about accessing support to help you, or someone you know, get…

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Give Us Your Feedback

You can find information here about how to leave a compliment or make a complaint. You can read our Complaints Handling…

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