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Complaints, Comments and Compliments : Bournville Village Trust

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Bournville Village Trust is committed to providing the best possible service and we encourage all forms of feedback, both positive and negative. You can provide feedback on our website here.

We do recognise that there may be occasions when our services fall short of your expectations and our own high standards.

If we do get things wrong, we want to try and put them right and learn from our mistakes.

All complaints must progress through the various stages. The first stage is to contact our Customer Services Team by calling 0300 333 6540 or emailing

For more information about making a complaint, including the various stages, you can read our Complaints, Comments and Compliments Leaflet here.

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