Compliments, Complaints and Comments

Bournville Village Trust is committed to providing the best possible service and we encourage all forms of feedback, both positive and negative.

You can provide feedback on our customer service by completing a short Customer Service Survey.

We do recognise that there may be occasions when our services fall short of your expectations and our own high standards.

If we do get things wrong, we want to try and put them right and learn from our mistakes.

All complaints must progress through the various stages.

The first stage is to contact our Customer Services team which you can do by calling 0300 333 6540, emailing complaints@bvt.org.uk or completing a Make a Compliment or Complaint form.

For more information about making a complaint, including the various stages, please read our Complaints, Comments and Compliments Leaflet.