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Compliments, Complaints and Comments

Bournville Village Trust is committed to providing the best possible service and we encourage all forms of feedback, both positive and negative.

You can provide feedback by going to our Make a Compliment or Complaint page.  

We do recognise that there may be occasions when our services fall short of your expectations and our own high standards.

If we do get things wrong, we want to try and put them right and learn from our mistakes.

All complaints must progress through the various stages.

The first stage is to contact our Customer Services team which you can do by calling 0300 333 6540 or by emailing feedback@bvt.org.uk 

For more information about making a complaint, including the various stages, please read our Complaints Handling Service Standard. 

The Housing Ombudsman Complaint Handling Code became statutory on 1st April 2024, meaning by law we must follow its requirements. The Code aims to achieve best practice in complaint handling and ultimately, provide a better service to residents. You can read our self-assessment against this Code and the results below.

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