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Damp, mould and condensation

If you are experiencing issues in your home related to damp, mould and condensation, it is important that you report this to us. You can do this on our website by going to our Report a Repair page.

You can understand more about the service that we provide in relation to damp, mould and condensation by downloading our service standard below.

We will always work with you to look at solutions that can help reduce and eliminate damp, mould and condensation, including;

  • Fitting extractor fans to reduce the build-up of moisture in your home
  • Fitting trickle vents which provide constant ventilation, removing water vapour
  • Investigating and carrying out repairs that are causing damp issues, such as fixing leaks for example
  • Removing and treating mould.

We will also give you advice on how you can help us to reduce condensation, mould or damp in your home to support any repairs that we carry out.

If you’re struggling to afford to pay your energy bills, our Money Matters team can also direct you to services that can help you. To contact a member of the team, please call 0300 333 6540 or email moneymatters@bvt.org.uk

The Energy Saving Trust has also produced some guidance that you may find useful if you’re experiencing issues with condensation. You can download their Healthy Home Handbook below and watch a short film.

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