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Following the continuing rise in Covid cases in our areas, we are making some changes to our repairs service.

We have temporarily paused routine repairs. These are repairs that do not cause an immediate risk to your health, safety or security or harm the structure of your home.

We are continuing to provide emergency repairs and more urgent repairs, gas and electrical testing and planned works such as refurbishing our empty homes for new tenants.

You can see what we classify as emergency repairs on our Repairs Categories page.

Please be aware how quickly we can respond to repairs is longer than usual because of Covid-related restrictions. We’re also experiencing a higher than usual demand for repairs.

Our approximate times to respond to repairs at the moment is:

  • Emergency repairs – same day
  • Urgent repairs – within seven days
  • Electrical and gas checks (excluding emergencies) – by appointment
  • Planned works – by appointment
  • Works to the outside of your home (excluding emergencies) – by appointment.

Our repairs operatives will always wear the appropriate personal protective equipment (PPE) for the repair they are carrying out to keep you and them as safe as possible.

You can still continue to report a routine repair to us. Please go to the Report A Repair Now page and include as much detail as possible.

To report an emergency or urgent repair, please call us on 0300 333 6540. Do not use the form on our website for emergencies.

For detailed information about changes to other services during this time, please go to our Information about coronavirus and our services page

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0300 333 6540

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