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We are now offering a full repairs service again after having to make some changes to catch up on the backlog of repairs caused by Covid-19 and the subsequent lockdown.

You can understand more about the repairs service we offer in our Housing Repairs Service Standard and Your New Home Service Standard.

Please be aware, how quickly we can respond to repairs is longer than usual because of enhanced Covid-related restrictions in place. We are also experiencing a higher than usual demand for repairs.

Our approximate times to respond to repairs at the moment is:

  • Emergency responsive repairs – same day
  • Emergency gas repairs – same day
  • Routine repairs – 45 calendar days
  • Routine responsive gas repairs – 14 calendar days
  • Routine responsive electric repairs – 14 calendar days
  • Routine responsive plumbing repairs – 14 calendar days
  • Carpentry-related repairs – 25 calendar days
  • External repairs (to the outside of your home) – 30 calendar days
  • Fencing repairs – 30 calendar days
  • Drainage-related repairs – 45 calendar days
  • Roofing (including guttering) repairs – 45 calendar days

Our repairs operatives will always wear the appropriate personal protective equipment (PPE) for the repair they are carrying out to keep you and them as safe as possible.

To report a routine repair, please go to the Report A Repair Now page and include as much detail as possible.

To report an emergency repair, please  call us on 0300 333 6540. Do not use the form on our website for emergencies. 

For detailed information about changes to other services during this time, please go to our Information about coronavirus and our services page

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0300 333 6540

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