Report a Repair Now

We have made some changes to our repairs service in response to Covid. Please go to the Repairs Service and Coronavirus page for the latest information.

To report a routine repair, please complete our online form.

You may find it helpful before doing this to read our Repairs and Tenant Responsibilities page to see what repairs we are responsible for and which you are.

Do not use this form to report an emergency repair. Call our Customer Services team on 0300 333 6540.

Before you report condensation or mould, please read the information on our Condensation and Mould page.

Resident Name*
Your Name (if not the resident)
Address*
Street Address Address Line 2 City Postal Code
Your Contact Number (daytime)*
Your Contact Number (evening)
Are you happy for us to text you about the status of your repair and other tenant services?
- Yes
- No
Email*
When would you prefer that we visit your home? Please select from below*
Is the repair inside or outside your home?*
If the repair is inside your home, which room or area is it? (For example hot water tap in bath, downstairs toilet, kitchen sink etc). Please provide as much detail as possible to avoid delays in attendance and completion.
If the repair is to the outside of your home, is it to the front, rear or side of the property?
Please provide as much detail as you can about the nature of your repair so that we can diagnose and fix it as quickly as possible. For example location (downstairs window front of property in living room), material (UPVC/metal/wood) and make/model of any fixtures or fittings (i.e. window locks)*
You can upload a photo to support your repair request
Drop files here or

Accepted file types: jpg, gif, png, pdf, Max. file size: 20 MB, Max. files: 5.
Are you self-isolating, shielding or experiencing any symptoms of coronavirus (Covid-19)?*
- Yes
- No
The file should be a jpg, png or zip file, no larger than 3mb. If you need to convert or resize your image, you can use a free online service like this one.
Fair Processing Notice
The personal details that you provide in this form will be used to administer your repair. To read our Fair Processing Notice, please visit the Fair Processing Notice page of this website - a link to which can be found in the footer.
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Report a Repair Now

Fair Processing Notice

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