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You can report most repairs by completing our online form. Once submitted, we will contact you to arrange a convenient time to carry out your repair.

Please do not use this form to report an urgent repair. Call our Customer Services team on 0300 333 6540.

If you have received a missed appointment card, please call us to request another appointment. Please note requests for re-appointments may take up to two working days.

When you have submitted a repair to us using this online form, please allow for up to three working days for us to respond.

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    Accepted file types: jpg, gif, png, pdf.
  • The file should be a jpg, png or zip file, no larger than 3mb. If you need to convert or resize your image, you can use a free online service like this one.
  • Fair Processing Notice

    The personal details that you provide in this form will be used to administer your repair. To read our Fair Processing Notice, please visit the Fair Processing Notice page of this website - a link to which can be found in the footer.
  • This field is for validation purposes and should be left unchanged.
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0300 333 6540

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