Report a Repair Now : Bournville Village Trust

You can report most repairs by completing our online form. Once submitted, we will contact you to arrange a convenient time to carry out your repair.

Please do not use this form to report an urgent repair. Call our Customer Services team on 0300 333 6540.

If you have received a missed appointment card, please call us to request another appointment. Please note requests for re-appointments may take up to two working days.

When you have submitted a repair to us using this online form, please allow for up to three working days for us to respond.

Resident Name*
Your Name (if not the resident)
Address*
Street Address Address Line 2 City Postal Code
Your Contact Number (daytime)*
Your Contact Number (evening)
Are you happy for us to text you about the status of your repair and other tenant services?
- Yes
- No
Email*
When would you prefer that we visit your home? Please select from below*
Please provide details of the nature of your repair*
You can upload a photo to support your repair request
Drop files here or

Accepted file types: jpg, gif, png, pdf.
The file should be a jpg, png or zip file, no larger than 3mb. If you need to convert or resize your image, you can use a free online service like this one.
Fair Processing Notice
The personal details that you provide in this form will be used to administer your repair. To read our Fair Processing Notice, please visit the Fair Processing Notice page of this website - a link to which can be found in the footer.
Phone
This field is for validation purposes and should be left unchanged.

Report a Repair Now

Fair Processing Notice