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Damp and mould

If you’re experiencing issues in your home related to damp, mould and condensation, it’s important to tell us. You can do this on our reporting a repair page or call us on 0300 333 6540.

You can read about the service we provide in relation to damp, mould and condensation by downloading our service standard below.

We’ll always work with you to look at solutions that can help reduce and eliminate damp, mould and condensation, including:

  • Fitting extractor fans to reduce the build-up of moisture in your home.
  • Fitting trickle vents which provide constant ventilation, removing water vapour.
  • Investigating and carrying out repairs that are causing damp issues, such as fixing leaks for example.
  • Removing and treating mould.

We’ll also give you advice on how you can help to reduce condensation, mould or damp in your home to support any repairs we carry out.

If you’re struggling to pay your energy bills, our Money Matters team can direct you to services that can help. To contact a member of the team, please fill in our online referral form.

The Energy Saving Trust has some guidance you may find useful if you’re experiencing issues with condensation. You can download their Healthy Home Handbook and watch a short film below.

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