We provide a ‘selection box’ of opportunities for you to help shape the services you, and your neighbours, get from us. They range from everything to filling in a survey to joining a formal panel or group.

We also have opportunities for you to have an active role in governance and decision making. And, where possible, we aim to have resident-led committees.

Not only does great resident involvement help us provide better quality services, but by joining panels and groups you can learn new skills and boost your personal development.

Informal involvement

One-off opportunities that can be about a single issue/service. You don’t have to give lots of time or involvement.

• Ad-hoc surveys and questionnaires. Sometimes we ask for your views on a project or a specific element of a service. You can do this by filling in online surveys, feedback forms, or in-person questionnaires.
• Transactional tenant surveys. We ask for your views straight after you get some services from us to understand how we did. These include having a repair, calling our contact centre, reporting anti-social behaviour or moving into a rented home.
• Tenant survey and shared owner satisfaction survey. Once a year, we invite all tenants and shared owners to complete this survey, where you can tell us how satisfied you are with a range of services.  
• Complaints and compliments. Telling us when we have got things wrong or right helps us learn and improve. We make it easy for you to do this, and you can find out more on our how to make a complaint or compliment page.
• Neighbourhood drop-ins. You can share issues or feedback with your Neighbourhood Co-ordinator at weekly or monthly drop-ins. Details of drop-ins are available on our Neighbourhood Co-ordinators page.
• Estate walk and talks. You can join our estate officers on walk and talks. You can show issues to officers as well as informally scrutinise services.
• Social media. You can share feedback on services on our social media platforms, which include Facebook and X

Formal involvement and consultation

Opportunities to delve deeper into shaping the services we provide. Some time commitment, with the chance to develop your skills and experience.

Resident Scrutiny Groups

The Your Home Scrutiny Group, Your Tenancy Scrutiny Group and Your Neighbourhood Scrutiny Group meet once each quarter to scrutinise our services and make recommendations for how we can improve.

Each group has its own remit of scrutiny and they review and work closely with our staff and residents to understand current levels of service. As a member, you’ll be offered training and development alongside a suite of recognition.

Interested in joining one of our scrutiny groups? You can read our full recruitment pack below and fill in the form at the bottom of this page and we will get back to you. You can also email any questions or topics for scrutiny to governance@bvt.org.uk

Review schedule 2026

Current reviews

The below reviews are taking place in 2026.

• Your Home Group: Equipment and adaptations for disabled and vulnerable tenants.
• Your Tenancy Group: Lettings and allocations policy.
• Your Neighbourhood Group: Management of front gardens and boundaries in Birmingham.

Previous reviews

Your Home Group has previously carried out the following reviews. You can read their reports below.

Service review panels and sounding groups

You can also join panels and groups that help shape services we’ve been reviewing for longer term improvements. Current opportunities include:

• Residents Sounding Group – shape the future of the Scheme of Management. Are you interested in helping shape the future of your neighbourhood? We’re inviting homeowners who live within the Birmingham Scheme of Management area, and pay the annual management charge, to express an interest in joining a new Residents Sounding Group (RSG). The group will provide you with an opportunity to influence the future of the Scheme of Management and the estate and stewardship services we deliver. As a member of the RSG, you’ll work alongside us to review proposals, share your experiences as a resident, and provide constructive feedback that will help shape the future direction of the Scheme of Management. For full details, download and read the document below and to express an interest in joining, complete the form and email it to estateservicereview@bvt.org.uk

Consultations

You can share feedback through consultations or by joining sounding groups that may result from consultations.

Our Scrutiny Groups help provide assurance to our Board we’re compliant with the regulatory consumer standards, set by the Regulator of Social Housing (RSH).

Community-led governance and decision making

Opportunities to play a leading role in the management and governance of services. More of a time commitment, with excellent chances to learn and develop a range of skills.

• Birmingham Estate and Management Committee (EMSC).
• Lightmoor Village Management Committee.
• Lawley Management Committee.
• Customer and Neighbourhood Committee.
• Neighbourhood Forums. You can join forums where local people and community partners come together to find solutions to shared issues.  

To get involved, you can fill in the enquiry form at the bottom of this page, email communityadmin@bvt.org.uk or call us on 0300 333 6540.

To understand more about resident involvement, you can also download and read our resident involvement brochure and strategy.

What’s it like to get involved?

There are lots of benefits to getting involved, from boosting your CV to increasing your confidence. You can read about how getting involved has had a positive impact on resident Dean O’Leary by downloading a Q&A with him below.

Volunteering

If you have time to spare and would like to make a difference in your community, there are also opportunities to volunteer.

You can read about the standard of service you can expect from us when you volunteer by downloading our service standard.

Selly Manor Museum

Our museum loves working with enthusiastic people who are passionate about heritage and value the role Selly Manor plays in the community. Volunteers help deliver events and support staff at weekends in the summer. Interested in volunteering at the museum? Go to https://sellymanormuseum.org.uk/explore/volunteering for a role description and application. For more information about our heritage work, please go to our heritage activities and projects page.

Tree keepers

You can support Bournville’s tiny forest to flourish by becoming a volunteer tree-keeper. The role includes maintaining the forest in Weoley Hill Parkway, off Bristol Road South, Bournville, and tracking its environmental impact. You’ll take photos of its development, report wildlife sightings and keep an eye on things that threaten it. Interested in volunteering as a tree keeper? Email Earth Watch at tinyforest@earthwatch.org.uk

Village councils

There are two resident-led village councils (Bournville and Weoley Hill) in our neighbourhoods. Representing the interests of local people, they serve as a link between residents and organisations like Bournville Village Trust, Birmingham City Council and the Police. Both councils run popular community events like the Bournville Festival and Weoley Bonfire and Fireworks. To support the work of Bournville Village Council, call 0121 608 8365, email info@bournvillevillagecouncil.org.uk or go to www.bournvillevillagecouncil.org.uk. For more information on Weoley Hill Village Council, email council@weoleyhill.uk or go to https://weoleyhill.uk

Resident groups

There are loads of opportunities to join groups in your neighbourhood, from sounding boards to specialist groups like art and crafts, armed forces, sport and more. To hear about Birmingham opportunities, follow the Bournville Communities Facebook Group. For details of Lightmoor and Lawley Village groups, go to our Lightmoor get involved or Lawley get involved pages.