Our team of neighbourhood co-ordinators manage different neighbourhood patches, made up of almost a combined 3,700 rented homes.

You’ll see our co-ordinators out and about in your neighbourhood or they may visit you at home or contact you.

What can our co-ordinators help you with?

  • Support you with tenancy issues or queries.
  • Help you to report repairs or maintenance.
  • Direct you to other BVT services that may be helpful for you, like our money matters service or Income team.
  • Signpost you to support in your community, such as befriending, mental health and wellbeing services and much more.
  • Make sure communal areas / facilities are maintained.
  • Make sure neighbourhoods are safe and maintained.
  • Manage anti-social behaviour issues, either directed at you or advise you on changing your own behaviour.
  • Raise estate-related issues with our estates and stewardship service.

Our neighbourhood co-ordinators use what they know about your neighbourhood to shape the services we provide. They also work in partnership with others to help tackle issues that are important to you and provide support to you and your neighbours when needed.

You can read examples of some of their recent work by downloading our neighbourhood co-ordinators in action flyer.

Our neighbourhood co-ordinators in action flyer

To contact your co-ordinator, please call us on 0300 333 6540 or email enquiries@bvt.org.uk.

You can also meet your Neighbourhood Co-ordinator at drop-ins in your neighbourhood.

AreaYour Neighbourhood Co-ordinatorWhere you can meet them
Bournville (including Maple Rd, Elm Rd, Laburnum Rd, Acacia Rd, Bournville Lane, Linden Rd and Bournville’s almshouses – The Quadrangle)Francesca McNallyThe Hub on the Green, 27 Sycamore Road, Bournville, B30 2AA. Every Friday, 12pm-3pm.
Bournville and Northfield (including Alder Lane, Mulberry Rd, Jervoise Drive, St. Josephs Avenue and Bournville Works Housing Society homes.)Matthew LoinesThe Hub on the Green, 27 Sycamore Road, Bournville, B30 2AA. Every Friday, 12pm-3pm.
Shenley and Weoley Hill (including Shenley – bordering Weoley Castle – and Weoley Hill areas, as well as homes owned by Bournville Tenants Limited, Garland Way, The Paddock and Rowheath House.)Role currently vacantShenley Court Hall, 200 Green Meadow Road, Selly Oak, B29 4ED. Every Tuesday, 1pm-3pm.
Shenley and Nechells (including Shenley Lane, Hawkestone Rd, Burdock Rd, Cranesbill Rd, Maryland Drive and Rosefields as well as BVT homes in Nechells.)  Stephanie WeaverShenley Court Hall, 200 Green Meadow Road, B29 4ED. Every Tuesday, 1pm-3pm and The Pod, 28 Oliver Street, Nechells, B7 4NX. Last Friday of each month, 12pm-2pm.
Telford (including Aqueduct, Brookside, Dawley, Doseley, Hadley, Lawley, Lightmoor, Madeley, Oakengates, Randlay,
Stirchley, Wellington and Woodside)		Su OliverLawley Community Hub, Lawley Square, TF3 5BZ. 21st October 2026, 18th November 2026 and 16th December 2026.

I’m Matt and I am the neighbourhood co-ordinator for the Northfield area including Alder Lane, Mulberry Rd, Jervoise Drive, St. Josephs Avenue and Bournville Works Housing Society homes. You can contact me by emailing enquiries@bvt.org.uk, calling 0300 333 6540 or speak to me in-person at Woodlands Park Hall, on the first Monday of each month 10am-1pm.
Matthew Loines (Neighbourhood Co-ordinator – Bournville and Northfield)
Steph Weaver (Neighbourhood Co-ordinator- Shenley and Nechells)
Francesca McNally (Neighbourhood Co-ordinator)
I’m Su and I am the neighbourhood co-ordinator for the Telford area including Aqueduct, Brookside, Dawley, Doseley, Hadley, Lawley, Lightmoor, Madeley, Oakengates, Randlay, Stirchley, Wellington and Woodside. You can contact me by emailing enquiries@bvt.org.uk, calling 0300 333 6540 or come along and see me at regular drop-ins at Lawley Community Hub. For dates and times, please see our Neighbourhood Co-ordinators page.
Su Oliver (Neighbourhood Co-ordinator – Telford)
Michelle Lewis (Tenancy Enforcement – Birmingham)

Published on: Wednesday July 3, 2024