To keep rented homes well maintained, we replace items like bathrooms, kitchens, boilers, windows and doors, when they come to the end of their life.

We also carry out planned maintenance works to your home, such as painting, servicing communal systems, clearing gutters, inspections and safety checks.

Major home replacements

Major home replacements, also sometimes called major renewals, are when we replace parts of your home that wear out over time. These include:

• Kitchens and bathrooms.
• Boilers and heating systems.
• Windows and doors
• Fire doors in residential blocks and schemes.

We plan where and when work will happen based on the age and condition of these items.

You can understand more about the standards you can expect from us and how we’ll work together to keep your home well maintained by downloading and reading our service standard below.

Kitchens and bathrooms

We fit new kitchens and bathrooms to our homes in Birmingham and Telford. If you’re due to have a new kitchen or bathroom fitted, we’ll write to you. But if you have a question before then, please call us on 0300 333 6540. To report a kitchen or bathroom repair, go to our reporting a repair page.

We aim to replace kitchens every 20 years and bathrooms every 30 years. We don’t publish a programme for these works as they are property specific.

You can read about the standard of service you can expect from us in relation to new kitchens and bathrooms by downloading our service standards.

Boilers and heating

We fit new boilers to our homes in Birmingham and Telford. If you’re due to have a boiler replaced in your home, we’ll write to you. But, if you have a question about your heating before then, please call us on 0300 333 6540. To report a boiler or heating repair, go to our reporting a repair page.

We aim to replace boilers every 15 years and fit new full heating systems every 30 years. We don’t publish a programme for these works as they are property specific.

You can read about the standard of service you can expect from us in relation to boilers and heating by downloading our service standard.

Windows and doors

As part of our work to make homes warmer and more energy efficient, we fit new front and rear doors to homes and replace timber and UPVC windows.

You can download the Bournville conservation area window replacement programmes and FAQs below. A windows and doors replacement programme for homes outside the Bournville conservation area will be available soon.

You can also read about the standard of service you can expect from us in relation to new windows and doors by downloading our service standards.

Planned maintenance works

Planned maintenance works are routine, scheduled works we do to maintain your home. It includes things like:

• Painting and redecoration.
• Cleaning gutters and other preventative up-keep.
• Servicing communal systems like door entries, lifts and alarms.
• Non-urgent works, such as repairing fencing and paving.

You can understand more about the standard of planned maintenance works you can expect from us by downloading and reading our service standard.

Redecoration

We paint the woodwork on the outside of homes every six years. As part of this, we will:

• Undertake surveys before painting to identify any external repairs to pre-painted surfaces.
• We may wash down and clean pre-finished surfaces like UPVC fascias, UPVC soffits, UPVC cladding or UPVC windows/doors.
• We may clean out guttering and downpipes to make sure they’re free flowing.
• If you live in a block of flats, we’ll maintain the outside of the block as part of this programme.

You can download and read our redecoration programme and FAQs and redecoration service standard below.

Fire doors

As part of our work to boost fire safety in residential blocks and schemes, including at our extra care and sheltered homes, we’ve improved the standard of fire doors. Over the next two years, we’ll replace hundreds of fire doors.

You can read more about the standard of service you can expect from us when it comes to fire door replacements by downloading our service standard.

You play an important role in making your flat fire safe by:

• Keeping fire doors shut when not in use.
• Not tampering with self-closing door devices.
• Reporting any faults or damages immediately by calling us on 0300 333 6540.
• Go to our home and building safety page for more information on fire safety.

Lift servicing

We carry out lift inspections every six months alongside regular maintenance throughout the year. You can read more about lift safety on our home and building safety page.

If you have a question about a major home replacement or planned maintenance works, or are due to have work to your home and want to make us aware of an individual need (for example a mobility impairment), please call us on 0300 333 6540 or email enquiries@bvt.org.uk. Need to report a repair? Go to our reporting a repair page.