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Home maintenance

To keep rented homes well maintained, we replace items like bathrooms, kitchens, boilers, windows and doors, when they come to the end of their life.

We plan where and when work will happen based on the age and condition of these items. When your home is ready for replacement works, we’ll contact you. We’ll also:

  • Answer questions you have about proposed works.
  • Tell you when work will start, who the contractor is and what it will include.
  • Visit you to check on progress and sign off finished works.

If you have a question about planned replacement work, please call us on 0300 333 6540 or email enquiries@bvt.org.uk. Need to report a repair? Please go to our reporting a repair page.

Windows and doors

As part of our work to make homes warmer and more energy efficient, in 2024 we’ll fit new front and rear doors to 380 homes and replace timber and UPVC windows in 190 homes. You can download and view the Bournville conservation area window replacement programmes and FAQs below.

Kitchens and bathrooms

In 2024, we’ll be fitting new kitchens to nearly 260 homes in Birmingham and Telford and new bathrooms to 124 homes. If you’re due to have a new kitchen or bathroom fitted, we’ll write to you. But, if you have a question, please call us on 0300 333 6540. To report a kitchen or bathroom repair, please go to our reporting a repair page.

Redecoration

In 2023, we started a six-year redecoration programme and we’ll be painting the woodwork on the outside of homes. As part of this programme, we will:

  • Undertake surveys before painting to identify any external repairs to pre-painted surfaces.
  • Wash down and clean pre-finished surfaces like UPVC fascias, UPVC soffits, UPVC cladding or UPVC windows/doors.
  • Clean out guttering and downpipes to make sure they’re free flowing.
  • If you live in a block of flats, we’ll maintain the outside of the block as part of this programme.

You can download and view our redecoration programme and FAQs below.

Boilers and heating

In 2024, we’ll be installing new boilers to 180 homes in Birmingham and Telford. If you’re due to have a boiler replaced in your home, we’ll write to you. But, if you have a question about your heating system before then, please call us on 0300 333 6540. To report a boiler or heating system repair, please go to our reporting a repair page.

Fire doors

As part of our work to boost fire safety in flats, including at our extra care and sheltered homes, we’ve improved the standard of over 200 fire doors. Over the next two years, we’ll replace hundreds of fire doors. You play an important role in making your flat fire safe by:

  • Keeping fire doors shut when not in use.
  • Not tampering with self-closing door devices.
  • Reporting any faults or damages immediately by calling us on 0300 333 6540.
  • Go to our home safety page for more information on fire safety.

Pests and vermin

We remove pests or vermin from communal areas, including halls, stairways, bin stores and gardens. If pests have come into your home through a hole or gap, please call us on 0300 333 6540 or go to our reporting a repair page. Bees, bats and badgers are protected species.

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